Shipping policy
At PetFluff, we want to make shopping for your furry family members simple and convenient. We partner with trusted fulfilment and logistics providers to process and deliver your orders.
🚚 Order Processing
Once your payment has been successfully received, your order will be sent for processing.
- In-stock products: Usually processed within 1–3 business days
- Custom or pre-order products: May require additional processing time
Processing times may vary depending on product availability and supplier requirements.
📦 Delivery Times
Delivery times depend on the product, destination and shipping method selected.
For orders shipped to South Africa, please allow approximately:
7-14 business days after dispatch
Some products may have faster shipping options. The estimated delivery time for the specific product and shipping method will be displayed during the fulfilment process.
Delivery estimates are not guaranteed and may be affected by customs clearance, courier schedules, public holidays, weather and other circumstances outside our control.
🇿🇦 Please Note
Because some PetFluff products may be shipped internationally, delivery can take longer than a standard domestic courier delivery.
Please check the estimated delivery timeframe shown on the product page before placing your order.
🔎 Order Tracking
Once your order has been dispatched, you will receive tracking information where available.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
You can use the tracking number provided to monitor your order's progress.
TeemDrop provides tracking information for shipments, although tracking availability can vary depending on the shipping method and destination.
🏠 Delivery Address
Please make sure that your delivery information is accurate and complete.
This includes:
- Full name
- Street address
- Suburb
- City/Town
- Province
- Postal code
- Contact number
PetFluff cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied at checkout.
⚠️ Delayed Orders
Shipping times are estimates and not guarantees.
Delays may occur because of:
- Customs clearance
- Courier delays
- Public holidays
- Severe weather
- Incorrect delivery information
- Unforeseen logistical issues
- Carrier or international shipping disruptions
If your order appears to be significantly delayed, please contact PetFluff Customer Support with your order number and tracking information so that we can investigate.
📬 Failed Delivery
If a parcel cannot be delivered because of an incorrect address, the customer cannot be contacted, or the parcel is refused/uncollected, additional shipping or reshipment costs may apply.
TeemDrop's policy states that reshipment fees may apply when a parcel is returned because of customer-related issues such as an incorrect address or inability to contact the recipient.
📦 Damaged Orders
If your order arrives damaged, please contact PetFluff as soon as possible.
Please provide:
- Your order number
- Clear photographs of the package
- Clear photographs of the damaged product
- A short description of the issue
We may request additional photographs or video evidence when required for the fulfilment claim. TeemDrop's after-sales policy requires evidence for certain damage claims.
💰 Customs, Duties & Additional Charges
For international shipments, customs authorities may impose duties, taxes or other charges depending on the destination and applicable regulations.
Where applicable, these charges may be separate from the product and shipping price paid at checkout.
Customers are responsible for any applicable customs duties, taxes or charges that are legally payable upon importation.
🐾 Our Commitment
At PetFluff, we're committed to providing you with quality pet products and a reliable shopping experience.
We appreciate your patience while your order makes its way to you.
PetFluff
Happy Pets. Happier Humans. 🐾